24/7 inbound and outbound call centre services for New Zealand businesses

Never miss a call, conversation or connection

24/7 answering

Our business operates 24 hours per day, 365 days a year, allowing you to provide the same without the overheads or extra staff.

NZ owned & operated

Fully New Zealand owned & operated, we are based on the sunny North Shore, Auckland. Our business is run by Kiwis for Kiwis.

Flexible plans

Flexible services & pricing designed to fit your business needs. Talk to us about your requirements and we can design a bespoke cost-effective solution, tailored to your business.

Award-winning service

Our team was recognised for their exceptional standard of service as winners of the 2021 Insurance Business Awards for the NZ Service Provider Excellence Award.

Full KPI capability & Reporting Services available

As a fully cloud-based call centre, we use the latest technology to manage calls, CRM and reporting, giving you complete visibility across KPIs, statistics and call recordings.

Give your customers a warm
Kiwi welcome

We’re there when you can’t be. Outsource your calls, reclaim your time and retain your customers with our experienced team of 24/7 sales, support and virtual reception agents.

We keep brands and people connected

First impressions matter, but consistent service is what keeps people coming back. Whether you’re a sole trader or a large organisation, we ensure that your business not only puts its best foot forward, but continues to provide a premium standard of local service that your customers can rely on, when they need it.

We provide, service and support on your behalf

From scheduling appointments and arranging services to responding to urgent enquiries or dispatching jobs, we support New Zealand businesses through our dedicated team of professional call centre agents.

  • Reception services
  • MSM or email message services
  • Business help desk
  • Overflow services
  • After-hours services
  • Emergency and escalation assistance
  • Automotive hotline and trade services
  • Product recall assistance

Busy professionals  •  Tradies  •  Service providers  •  Customer support

Communication that sets your brand apart

No more missed calls or missed opportunities! Polite, professional and always responsive, we offer your customers the same level of service that you would yourself, ensuring they feel valued by your business.

We’re a bespoke call centre solution

Our services are flexible and designed around your requirements. Your brand is represented by experienced agents who understand your business, and are attentive and responsive to customer needs.

We use world-class technology

Our fully-trained professionals are what sets our service apart, but our technology gives us an extra edge. We use leading technology for call management, and offer full reporting, statistics and recordings.

Star Insurance

“It is imperative that services provided by third-party providers are to the same level that we expect of our own staff. To this, Paul and his team have consistently exceeded these levels”

– Nicholas Baker, Star insurance

Star insurance have multiple brand names under their Star insurance brand. They required roadside assistance programs which has been run via our sister company NZRA since 2012. This soon evolved into offering afterhours & overflow call centre message services.

Business needs:
Star insurance required a 24hr -365 days call centre for their customers to report, log and receive advice regarding accidents, or request a call back from the Star team without the need for extra staffing or overheads.

Solution:
We were able to supply Star insurance with their own personalized phone line. Calls can be diverted or overflowed automatically to this line during afterhours or peak times. This has allowed Star insurance to have a 24 hour, 365 days a year service offering.

Let's
talk...

Round-the-clock, overflow or just when you need us - talk to us about convenient call centre outsourcing for your business. Send us a message today.

Phone: 0508 692 255 (NZCALL)
Email: [email protected]

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NZCS provides 24/7 outsourced call answering and virtual reception services for businesses throughout New Zealand, offering a seamless experience for your customers.

 

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