24/7 inbound and outbound call centre services for New Zealand businesses
As a fully cloud-based call centre, we use the latest technology to manage calls, CRM and reporting, giving you complete visibility across KPIs, statistics and call recordings.
Give your customers a warm
We’re there when you can’t be. Outsource your calls, reclaim your time and retain your customers with our experienced team of 24/7 sales, support and virtual reception agents.
We keep brands and people connected
First impressions matter, but consistent service is what keeps people coming back. Whether you’re a sole trader or a large organisation, we ensure that your business not only puts its best foot forward, but continues to provide a premium standard of local service that your customers can rely on, when they need it.
We provide, service and support on your behalf
From scheduling appointments and arranging services to responding to urgent enquiries or dispatching jobs, we support New Zealand businesses through our dedicated team of professional call centre agents.
- Reception services
- MSM or email message services
- Business help desk
- Overflow services
- After-hours services
- Emergency and escalation assistance
- Automotive hotline and trade services
- Product recall assistance
Busy professionals • Tradies • Service providers • Customer support
Communication that sets your brand apart
No more missed calls or missed opportunities! Polite, professional and always responsive, we offer your customers the same level of service that you would yourself, ensuring they feel valued by your business.
We’re a bespoke call centre solution
Our services are flexible and designed around your requirements. Your brand is represented by experienced agents who understand your business, and are attentive and responsive to customer needs.
We use world-class technology
Our fully-trained professionals are what sets our service apart, but our technology gives us an extra edge. We use leading technology for call management, and offer full reporting, statistics and recordings.
“It is imperative that services provided by third-party providers are to the same level that we expect of our own staff. To this, Paul and his team have consistently exceeded these levels”
– Nicholas Baker, Star insurance
Star insurance have multiple brand names under their Star insurance brand. They required roadside assistance programs which has been run via our sister company NZRA since 2012. This soon evolved into offering afterhours & overflow call centre message services.
Star insurance required a 24hr -365 days call centre for their customers to report, log and receive advice regarding accidents, or request a call back from the Star team without the need for extra staffing or overheads.
We were able to supply Star insurance with their own personalized phone line. Calls can be diverted or overflowed automatically to this line during afterhours or peak times. This has allowed Star insurance to have a 24 hour, 365 days a year service offering.
NZCS provides 24/7 outsourced call answering and virtual reception services for businesses throughout New Zealand, offering a seamless experience for your customers.
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